At MFestiva, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you browse or shop on MFestiva, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing address, shipping address

  • Order Information: Products purchased, order history, transaction details

  • Payment Information: Payment details are securely processed through trusted third-party payment gateways (we do not store card details)

  • Technical Information: IP address, browser type, device information, pages visited, and cookies

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders

  • Communicate with you regarding orders, inquiries, or support

  • Improve our website, products, and services

  • Send promotional emails or offers (only if you opt in)

  • Prevent fraud and ensure website security

3. Cookies & Tracking Technologies

MFestiva uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve functionality and personalization

You can choose to disable cookies through your browser settings, though some features may not work properly.

4. Sharing of Information

We do not sell or rent your personal information. Your data may only be shared with:

  • Payment gateways for secure transactions

  • Shipping and logistics partners for order delivery

  • Service providers assisting with website operations

  • Legal authorities if required by law

All third parties are obligated to protect your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no online transmission is 100% secure.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your data

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. MFestiva is not responsible for the privacy practices or content of those external sites.

8. Children’s Privacy

MFestiva does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.