At MFestiva, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product must be unused, unwashed, and unworn

  • Original tags, labels, and packaging must be intact

  • Return request must be raised within [7 / 10 / 14] days of delivery

  • Proof of purchase (order ID or invoice) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during sale or clearance

  • Customized or made-to-order items

  • Innerwear, accessories, or hygiene-sensitive items

  • Products damaged due to misuse or improper handling

(If applicable, mention non-returnable items on product pages.)

3. Return Process

To initiate a return:

  1. Email us at [your email address] with your Order ID and reason for return

  2. Our support team will review and approve the request

  3. Once approved, return instructions will be shared

  4. Products must be shipped back within [X] days of approval

4. Return Shipping

  • Return shipping costs will be borne by the customer unless the item is defective or incorrect

  • MFestiva is not responsible for loss or damage during return transit

  • We recommend using a reliable courier service with tracking

5. Refund Policy

  • Refunds are initiated after inspection of the returned product

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method

  • Shipping charges (if any) are non-refundable

6. Replacement / Exchange Policy (If Applicable)

  • Exchanges are allowed only for size or damaged products

  • Exchange requests must be raised within [X] days of delivery

  • Replacement is subject to stock availability

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear images or videos of the issue

  • We will arrange a replacement or refund after verification

8. Cancellation Policy

  • Orders can be canceled before shipment only

  • Once shipped, cancellations are not allowed

  • Refunds for canceled orders will be processed as per policy timelines

9. Changes to This Policy

MFestiva reserves the right to modify this Return & Refund Policy at any time. Changes will be updated on this page.